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Team Leading

Course Content

This qualification is designed for learners who want the knowledge and understanding required to successfully lead a team. Focussing on leading aa team in a business environment it will help learners to:

  • develop their knowledge of the principles;es of team leading
  • develop their understanding of business
  • develop the knowledge needed to support communication with a range of stakeholders at different levels

Units

  • Principles of team leading
  • Understanding business
  • Understanding how to communicate work-related information
  • Understanding how to deliver customer service and resave problems
  • Understanding how to develop working relationships with colleagues
  • Introduction to coaching
  • Introduction to mentoring
  • Understanding personal development
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